Our Promise to Quality

Cancellations

We understand things happen and plans change and if your travel dates change we can generally reschedule you at no extra charge, but please provide at least 15 days advance notice. Please take note of our refund schedule for cancellations:

  • More Than 30 Days before Trip: $150 Cancellation Fee
  • 16 to 30 Days: 50% refund of the price
  • Less than 16 Days: No Refund

Druk Air charges a $50 fee per ticket to reschedule and in the case of cancellation the following applies:

  • More Than 30 Days before Trip: 75% Percent of the Ticket Price
  • 10 to 30 Days: 50% refund of the price
  • 3 to 9 Days: 25% refund of the price
  • Less Than 3 Days: No Refunds

It's sometimes the case that trekkers finish ahead of schedule or they end up stopping a trek or tour early for health or personal reasons. If this is the case please understand that we cannot offer any refunds for unused days on the trek or of a tour.

Payments

We require a deposit at the time of booking and full payment at least 2 months before you arrive in Bhutan. You can expect to receive an updated invoice from us within 24 hours of making an online payment. For Bank Transfers, your invoice confirmation will be sent once we verify that we received the funds. Online Credit Card payments are subjected to a 3% fee. We suggest you pay with a major currency in Bhutan. All online payments and wire transfers are managed for us by Travel Payment Solutions LLC (TPS-Travel Pay). The charge on your credit card will indicate as TPS -Travel Pay is operated by Travel Payment Solutions LLC. Travel Payment Solutions provides booking and support services for YakHolidays Limited. All treks are solely run and operated by YakHolidays Limited a local Bhutan based company.

Exclusions

What's included and what's not included is detailed individually on every package. However the following are excluded from all of our Bhutan Tours:

  • International Flights
  • Travel Insurance
  • Drinks and other items of personal nature
  • Customary gratuities for guides & porters
  • Unforeseen cost due to flight cancellation, weather conditions etc
  • All costs not outlined under "What's Included"

Currency

All trip costs are shown in USD. If you pay online your credit card company will determine the actual exchange rate. If you are paying a remaining balance in local currency we will calculate the amount based on current exchange rates as per the website - xe.com.

Passports and Visas

We will provide you with your visa to Bhutan and the cost is included in all of our packages. Please send us a scan or legible photo of your passport after booking. We will email you the visa clearance letter once it is processed so you can print it and bring to Bhutan. Please double check that your passport will have at least 6 months validity upon entering Bhutan. More details on the Visa Process can be found here (click here).

Travel Insurance

It is strongly recommended that you have adequate travel insurance for your holiday. Unlike rescue insurance travel insurance covers your cost related to cancellation charges, unexpected curtailment of your holiday, medical and repatriation expenses including air ambulance, personal accident, delay loss or damage to your personal effects.

Have a Problem?

We want to help. If you are facing any difficulties either before you arrive or once you are on your trek please let us know as soon as possible so we can provide a solution. Our goal is to make sure you have the best trip possible and leave the headaches at home!

We love to hear from you!

Send your questions, feedback and support here:
  Raine@yakholidays.com